Wednesday, 02 May 2012 11:51

Chief Legal Officers and CIOs Must Work Together

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Chief Legal Officers and CIOs Must Work Together

In a survey by Gartner and ALM, Chief legal officers (CLOs) need to engage enterprise CIOs more.  Further, while CLOs voice consideration for CIOs as contributors to corporate strategy, they continue to lack fundimental understanding of how to use technology in the enterprise or how to interact with their IT departments.

"The survey results showed that communication is the key variable in the success or lack of success of the CLO/IT relationship," said French Caldwell, vice president and Gartner fellow. "When CLOs have substantive conversations with CIOs more than once a month, CLO satisfaction with IT is higher."

The report contrasts this againsts CLOs who would dialog less than once a month with CIOs.  Not surprisingly, CLOs were less likely to alter their strategy and policy after conferring with their CIOs.  Identification of underlying legal/IT issues and having more and more frequent in-depth conversations between executive counterparts is a key component to the development of better and sustainable solutions.

Debra Logan, vice president and distinguished analyst at Gartner says, "The fact that 51 percent of the CLOs surveyed reported that they have conversations with CIOs once a month at most indicates a lack of communication between the two roles in a significant portion of the population. This is a serious problem because increased CLO/CIO communication helps clarify the legal department's IT needs, provides the IT department with better guidance for legal support and keeps CLOs informed of IT capabilities." Logan goes on to say, "It is clear that maintaining a high level of communication between the CLO and CIO is a main ingredient of the legal department's IT investment, and its satisfaction with the services IT provides."

With an improved understanding of the CLOs' business needs, CIOs are able to provide thorough and effective solutions for CLOs, which can increase overall IT satisfaction and enable better-informed decision making. For example, the CLOs in the survey indicated that their enterprise IT departments currently handle routine IT applications such as email and remote support satisfactorily, but they were not as satisfied with the IT departments' implementation and support of high-business-value, legal-specific technologies such as e-discovery and litigation support.

Gartner views this as a significant finding, because the CIO role is evolving and must continue to evolve to support other C-level executives in initiatives that may not be readily identifiable as a direct IT responsibility.
 
"The 2011 Gartner/ALM survey makes it clear that CLOs and CIOs need to work together more closely to achieve their enterprises' synergistic business goals. Regular, substantive communication is crucial in enabling the IT organization to support the legal department effectively," said Mr. Caldwell. "A strong CLO/CIO partnership, also involving the CRO and CCO, with regular, in-depth communication and collaboration, will enhance the business value of legal technology investments."

Source: http://www.net-security.org/secworld.php?id=12845

Read 1524 times Last modified on Saturday, 26 May 2012 13:05
Rich Wermske

My pedigree and bona fides are published elsewhere. That said, I respect that a few may wish to learn more about the private person behind the writing.  While I accept I am exceptionally introverted (tending toward the misanthropic), I do enjoy socializing and sharing time with like-minded individuals. I have a zeal for integrity, ethics, and the economics of both interpersonal and organizational behavior.

The product of multi-generational paternal dysfunction, I practice healthy recovery (sobriety date December 11, 2001).  I am endogamous in my close personal relationships and belong to a variety of tribes that shape my worldview (in no particular order):

☯ I participate in and enjoy most geek culture. ☯ I am a practicing Buddhist and a legally ordained minister. I like to believe that people of other spiritual/faith systems find me approachable.  I am a member of the GLBTQA community -- I married my long-time partner in a ceremony officiated by Jeralita "Jeri" Costa of Joyful Joinings on November 18, 2013, certificated in King County, Seattle WA. We celebrate an anniversary date of February 2, 2002.  I am a service-connected, disabled, American veteran (USAF).  I am a University of Houston alumnus (BBA/MIS) and currently studying as a post baccalaureate for an additional degree in Philosophy and Law, Values, & Policy.  I am a retired Bishop in the Church of Commerce and Capitalism; the story arch of my prosecuting and proselytizing the technological proletariat is now behind me.  I am a native Houstonian (and obviously Texan).  At 50 years old, I am a "child of the sixties" and consider the 80's to be my formative years.

As I still struggle with humility, I strive to make willingness, honesty, and open mindedness cornerstones in all my affairs. Fourteen years of sobriety has taught me that none of "this" means a thing if I'm unwilling, dishonest, or close minded.  Therefore I work hard on the things I believe in --

  • I believe we can always achieve more if we collaborate and compromise.
  • I believe that liberal(ism) is a good word/concept and something to be proud to support.  The modern, systematic corruption of liberal ideas is a living human tragedy.
  • I believe in a worldview founded on ideas of liberty and equality. The pragmatism of this site and my journey is rooted in both classical and social liberalism.
  • I believe in democratic elections and institutions including a media free of commercial and governmental bias.  Liberty and equality perish when a society becomes uneducated and/or ill-informed.
  • I believe in diversity of life and ideas.  Life and ideas can only flourish when the gene pool is vast and abundantly differentiated.
  • I believe in advancing balance in civil, social, and privacy rights such that all of humanity is continuously uplifted.
  • I believe in separation of church (spirituality) and state (governance) -- with neither in supremacy nor subjugation.
  • I believe in private (real or tangible) property explicitly excluding ideas, knowledge, and methods; such non-tangibles, by natural law, being free for all humanity and emancipated at conception.

While change and the uncertainty of the future may be uncomfortable, I do not fear the unknown; therefore:

    • I believe I must be willing to make difficult choices, that those choices may not be all that I desire, and that such may result in undesirable (or unintended) consequences;
    • I believe we must be willing to make mistakes or be wrong; and I am willing to change my mind if necessary.
I undertake to abide the five precepts of Buddhism; therefore:
  1. I believe it is wrong to kill or to knowingly allow others to kill.
  2. I believe it is wrong to steal or to knowingly allow others to steal.
  3. I believe in abstention from sexual misconduct.
  4. I believe it is wrong to lie or to knowingly allow others to lie.
  5. I believe in abstention from non-medicinal intoxicants as such clouds the mind.

Suicide, major depression, borderline personality, and alcoholism are feral monsters ever howling at my doorstep. However, despite my turbulent and tragic past, rare is the day where I have to rationalize, defend, or justify the actions of that person I see looking back at me in the mirror...

Website: www.wermske.com
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